Refund Policy | Kouture Cakes NYC

Refund Policy

Unfortunately, we do not except refunds or exchanges due to the nature of the items we sell.

If you are unhappy with your order, please text us the same day you received your order at 646.742.7678 or email us at [email protected], while we do not offer refunds for our custom orders, if we made a mistake on the flavor, filling, or something is not right we will do the best we can to make the situation right. We will only make accommodations 48 hours after the cake is picked up or delivered!